One address, read by humans
Write to [email protected] from whichever address you like. No account is required, and no form guards the inbox. One careful message beats three fragments; every single one gets read by a person.
Shagle.CAM
Contact Us
Reaching the Shagle team: [email protected] handles billing questions, safety concerns and technical trouble — plus what to include for a fast reply.
Start a video chat →What a useful report looks like
Describe what happened and roughly when, mention your device and browser, and add a screenshot if the problem is something visible. Leave out passwords, full card numbers and ID documents — support never asks for those. Reporting another user? The approximate time of the match is what helps us locate the session.
When to expect a reply
We answer nearly everything inside one business day. Threads touching safety or payments take a few days more, since a human reviewer or the payment processor has to look — slower, but never ignored. Weekends move slower than weekdays.
What this inbox can and cannot solve
Billing issue? Include the payment provider’s receipt — one email round usually settles it. For trouble inside one particular match, the report button inside the call beats email — it packs the session up for moderators on its own. And when the question is really about the rules, consult the community rules rather than the inbox.
Worth checking first
Coins, camera access, skipping, blocking: most day-to-day questions are already covered in the help center page and the site FAQ. Look there first. And if the answer genuinely is missing, tell us — an unanswered question is a gap we want to close.